Customer service

Product & Store information

Shipping & Tracking

Returns & Exchanges

General Questions

What size should I choose?

All clothing follows standard sizing, and most items include a custom, tailor-made size chart. For the best fit, we recommend selecting one size larger, as our pieces are designed with a clean, tailored silhouette.

Our Shoes & Loafers fit true to size. Loafers naturally fit more snugly since they have no laces, so if you are between sizes or prefer a slightly roomier fit, choosing one size up is recommended. If you wear half sizes, sizing up by 0.5 will ensure a more comfortable fit.

For the most accurate choice, please refer to the foot length in CM / INCHES in the size guide. These measurements reflect the exact interior length of the shoe.

Can I place a wholesale order?

Yes — wholesale inquiries are welcome. Please contact us at support@getneor.com or through our contact page and our team will assist you directly.

Where are your products made?

We offer a wide selection of products and source our materials globally to maintain fair pricing while staying true to our “Dress With Class — For Less” philosophy. Different markets specialize in different textiles, allowing us to uphold quality while keeping our pieces accessible.

What payment methods do you accept?

We accept the following trusted payment options:

All major credit cards
PayPal
Klarna
Afterpay
Amazon Pay
Shop Pay

All checkouts are fully encrypted and processed securely.

Do you have social media?

Yes — you can follow our official channels here:

Instagram: @get.neor
Facebook: @neor

How long does delivery take?

We are currently experiencing a high order volume, so shipping times may vary slightly. To ensure transparency, here is the full breakdown:

Order processing: dispatched within 1–2 business days. You will receive your unique tracking code at that time.
Shipping time: 3–7 business days, depending on your location.
We currently ship to 75+ countries.

Average delivery times:

🌏 Asia: 4–7 business days
🌎 USA & Canada: 3–7 business days
🌎 LATAM: 5–9 business days
🌍 Europe: 4–8 business days
🌍 Africa: 5–10 business days

Do you ship internationally?

Yes — we ship worldwide to over 75 countries. Shipping costs are calculated at checkout.

Current Promotion — Free shipping on ALL orders!

We also offer seasonal promotions throughout the year.

Can you ship to my country?

If your country appears as an available destination during checkout, we can ship to you. Countries we cannot ship to are automatically excluded from checkout.

What is your return policy?

You may return any product for any reason within 30-days — no questions asked.

We do not charge a return or handling fee. The only cost to the customer is the return shipping label.

How do I request a return?

You can request a return by emailing us at support@getneor.com or by using our contact form. Our support team will guide you through the process.

Return Address:

Give Back Box / Neor
16677 Roscoe Blvd
North Hills, CA 91343
United States

Please do not send a return without contacting us first. We must create an internal return ticket to ensure your refund is processed correctly.

When will I receive my refund?

Once your return arrives at our facility, your refund is issued the same day. Please allow 3–5 business days for your bank to finalize the transaction.

When will I receive my cashback?

In select cases, we offer cashback as an alternative to returning the item. Once the cashback is approved, the amount will appear in your account within 3–5 business days.

You will receive an email confirmation as soon as it is processed.

Do you offer affiliate or ambassador programs?

We periodically open applications for ambassadors and affiliate partners. If you are interested in collaborating, please reach out to us via our contact page or email and our team will share the next steps if spots are available.